Originally from the north-west of England I have lived in Nottingham since the age of 20 and I have worked as a welfare rights adviser since the 1980s
Nowadays I do a small amount of casework as a volunteer with a local supported-housing provider. As a volunteer I deal with complex cases in a way that assists the clients and their support workers.
In my un-voluntary work I provide training and second-tier support for workers and advisers.
Agencies that I currently work with include housing associations, DV services, mental-health services, addiction services, a local law centre, a project that supports people who have been trafficked, refugee support services, tenancy-support services and organisations that assist people with physical disabilities.
Over the decades I have seen a lot of change in the benefits system, some for the better but many for the worse.
I keep on going because there is no point in ordinary people having legal rights unless we know what they are and we are able to put them into effect.
Looking at a wide range of benefits to see who gets which, and how they fit together
These courses focus on a topic or theme for a more in depth understanding of the subject
These courses give you the skills you need to help you become a more effective worker